1. In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
2. Information contained on Website
The information contained in this website is for general information purposes only. The information is provided by BONDS JEWELLERS Limited and often based on information supplied by manufacturers or suppliers. As such, whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. This includes imagery and delivery times of products/ services available from this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. As such any reliance you place on such information is therefore strictly at your own risk and it is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. This is also the case with any and all form of company contact with the customer whether via telephone, email or any other form of communication
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. BONDS JEWELLERS Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
5. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of BONDS JEWELLERS Limited or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by BONDS JEWELLERS Limited and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by BONDS JEWELLERS Limited or its licensors. bondsjewellers.co.uk is a trade mark belonging to BONDS JEWELLERS Limited. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of BONDS JEWELLERS Limited.
6. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with BONDS JEWELLERS Limited you must be over 18 years of age and possess a valid credit card, debit card, Paypal or Pay4Later account issued by a bank acceptable to us. BONDS JEWELLERS Limited reserves the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the item/s. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
a. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the item/s which you ordered have been dispatched to you and this will only be after payment has been received for the item/s. Only those item/s listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
b. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any item/s which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the item/s, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Item/s will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
d. Discount Codes
i.Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
ii. The conditions of use relating to any discount code will be specified at the time of issue.
e. Gift Vouchers
i.Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – it is your responsibility to find out when to use it by.
ii.We don’t accept any responsibility for stolen or deleted gift vouchers.
iii.Your gift voucher will be despatched or available for downloading either as soon as payment has been cleared or on your specified delivery date (if this is later). We don’t accept responsibility for any delays, no matter how they are caused.
iv. From time to time, gift vouchers may get caught in spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
v. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
vi. We reserve the right to vary these terms and conditions.
All information on this site including delivery times is provided as accurately as possible. However delivery times are out of the control of BONDS JEWELLERS Limited and we accept no liability for any delay or loss caused by the delivery service. BONDS JEWELLERS Limited does however accept its responsibility to provide all products and services that have been paid for. As such all postal losses or delays will be dealt with no sooner than 14 working days from dispatch at which point a further investigation will be launched with the potential resolution that the customer will be offered a re-dispatch or a full refund.
8. Faulty Item/s
We do everything within our power to ensure all products are supplied to you in good working condition. However we accept no responsibility for products that may have had a manufacturing fault. If such a fault with any product or service available from this website should arise the item must be returned to BONDS JEWELLERS Limited for examination before any further action can be taken. You the customer will incur the cost and responsibility of return of said item/s until safely delivered to the premises of BONDS JEWELLERS Limited. BONDS JEWELLERS Limited must be informed by email or letter post that the item/s are being returned as faulty. After examination all item/s deemed to have manufacturing faults will have their have postage costs refunded to the customer within 14 days. If the item is returned with such faults within 30 days of the order being placed the customer will be offered a replacement or full refund which again will be processed within 14 days. If the item is returned outside of 30 days of the order being placed the item/s will be forward to manufacturers to be dealt with via their warranties.
9. Cancellation before despatch
The customer has the right to cancel any order placed if this is possible. However due to the nature of the business and dispatch times BONDS JEWELLERS Limited will not allow cancellation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request to cancel will be completed. All services such as bespoke item/s, whether it be 'special order' item/s or 'engraving' must be cancelled before the service/product is undertaken/dispatched. If your order is dispatched and you wish to cancel it, you may return the item/s within 14 working days of despatch, subject to our Returns Policy. Any and all forms of contact, except telephone, listed on our “contact us” page of the website will be an accepted method of order cancellation subject to written confirmation from BONDS JEWELLERS Limited.
10. Returning Item/s
You the consumer accept full responsibility for the cost and safe return of any item of which you require an exchange, credit note or refund. As such BONDS JEWELLERS Limited accept no liability for these item/s until they are safely received at the companies premises. 'Special Order' items are not returnable. BONDS JEWELLERS Limited reserves the right to refuse all exchanges or refunds requested after 14 days of the order being dispatched, however BONDS JEWELLERS Limited can issue such exchanges and refunds at its own discretion. All item/s returned for exchange, credit note or refund are subject to a thorough examination of their condition. BONDS JEWELLERS Limited reserves the right to refuse all returned item/s if they are deemed not to be in the same condition supplied to the customer. Item/s returned for exchange, credit note or refund will be dealt with as quickly as possible. BONDS JEWELLERS Limited makes no guarantee that errors will not occur and you must therefore indemnify BONDS JEWELLERS Limited of liability for such errors. All item/s received by BONDS JEWELLERS Limited will be processed within 30 days although BONDS JEWELLERS Limited aims to better this. Postage costs are only refunded to you by BONDS JEWELLERS Limited when either an error has occurred for which we accept responsibility or the product/service is faulty.
11. Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law BONDS JEWELLERS Limited and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute item/s and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not limit BONDS JEWELLERS Limited liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
12. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with BONDS JEWELLERS Limited and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to BONDS JEWELLERS Limited.
You agree to indemnify, defend and hold harmless BONDS JEWELLERS Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
BONDS JEWELLERS Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
18. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
19. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BONDS JEWELLERS Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of BONDS JEWELLERS Limited.
20. Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, BONDS JEWELLERS Limited recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
oMinimum age of employment
oFreely chosen employment
oHealth and Safety
oNo harsh or inhumane treatment
oRates of pay
oTerms of employment
BONDS JEWELLERS Limited will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as BONDS JEWELLERS Limited continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its item/s.